Refund & Returns Policy

Eligibility for Returns

• Item must be unused and in the same condition as received.
• Must be in the original packaging.

Several types of goods are exempt from being returned:

• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials, flammable liquids or gases
• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.

Partial refunds may be granted for:

• Book with obvious signs of use
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
• Any item not in its original condition, damaged, or missing parts not due to our error
• Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we’ll notify you via email about your refund status.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds

• Check your bank account again.
• Contact your credit card company (it may take time before your refund is officially posted).
• Contact your bank (processing time may vary).
• If you’ve done all of this and still have not received your refund, please contact us at {email address}.

Note: Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
To exchange, email us at {email address} and send your item to: {physical address}.

Gifts

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we’ll send a refund to the gift giver.

Shipping Returns

To return your product, mail it to: {physical address}.
You are responsible for your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at {email address} for questions related to refunds and returns.